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          运输政策

          Shipping Policy

          All-Purpose Power Wash, Limited Liability Company (Registered on April 26, 2004; hereinafter referred to as "we," "our," or "the Company") is pleased to offer physical merchandise, equipment, and related products to our international customers. Please note that this Shipping Policy applies exclusively to physical goods ordered through our online store.

          1. Shipping Destinations Currently, we ship physical goods exclusively to the following 16 European countries: Austria, Bulgaria, Croatia, Czech Republic, Estonia, Germany, Greece, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, and Spain.

          • Taxes & VAT: All product prices displayed on our website include applicable VAT. Customers are not required to pay additional VAT at checkout.

          2. Processing Time

          • Order processing time: 3–5 business days. This refers to the period between order confirmation/payment and the dispatch of your item(s) to the carrier. Our fulfillment warehouse operates Monday to Friday (excluding public holidays). Orders placed on weekends or public holidays will be processed on the next available business day and may experience slight delays.

          3. Shipping Time

          • Estimated delivery time: 5–8 business days.

          • Total estimated delivery time: Processing Time (3–5 days) + Shipping Time (5–8 days) = 8–13 business days total. Note: Delivery times may vary depending on the exact destination country and current logistics conditions.

          4. Shipping Cost Free Shipping on all orders to the 16 supported European countries. No additional delivery charges will be applied at checkout.

          5. Carriers We typically ship via reliable international carriers, including:

          • FedEx

          • UPS Carrier selection depends on the specific destination and current logistics availability to ensure the fastest and most secure delivery.

          6. Order Tracking Once your order is dispatched, you will receive a confirmation email containing a tracking number.

          • Please note that tracking information may take 48–72 hours to update in the carrier's system.

          • During peak seasons or holidays, tracking updates may be slightly delayed.

          • If you are unable to track your parcel after this timeframe, please contact us at tuananh2012bca@gmail.com. We aim to respond within 24–48 hours.

          7. Delivery Delays While we strive for timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

          • Severe weather conditions or natural disasters

          • Carrier disruptions or high shipping volumes

          • Labor shortages or supply chain constraints

          • Customs clearance delays

          If your order is significantly delayed beyond the estimated timeframe, please contact us, and we will coordinate with the carrier on your behalf.

          8. Order Cancellation & Changes

          • Before Shipment: Order cancellations, address modifications, and product changes are free of charge as long as the order has not yet been processed for dispatch.

          • After Shipment: Once an order has been dispatched, it cannot be canceled, modified, or intercepted.

          • Refused Parcels: If a parcel is refused at delivery and returned to our warehouse, it will be treated as a return. A refund will be issued to the original payment method, minus the actual shipping and return processing costs incurred by the Company. Please confirm your shipping address carefully before placing an order.

          9. Customs & Duties Because our business is headquartered in Missouri, United States, shipments to Europe pass through international borders and customs. While standard VAT is included at checkout, in rare cases, local customs authorities may impose additional import duties, inspections, or handling fees.

          • Any such additional charges are determined by local customs authorities and are the sole responsibility of the customer.

          • We do not control customs policies and are not liable for delays caused by customs clearance. For more information, please contact your local customs office.

          10. Contact Information For any shipping-related inquiries, please reach out to us:

          • Company: All-Purpose Power Wash, Limited Liability Company

          • Address: 2206 Salem, Joplin, Missouri 64801, USA

          • Email: tuananh2012bca@gmail.com

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